Conflict Coaching

We also also provide a free conflict coaching service. Conflict coaching is a structured process that helps people, on a one to one basis, to develop their skills to effectively engage in and manage interpersonal conflict.


Are you facing a conflict?

Examples of where Conflict Coaching might be useful include:

  • Short term, once-off issues: This is where you are finding it difficult to communicate or deal with another person around a particular issue or behaviour. Two or three sessions of conflict coaching can give you better insight into how best to manage or deal with the situation.
  • Long term, where you might take regular sessions, for up to three months, in order to improve your general conflict competencies and skills.
  • Prior to engaging in Mediation.

How does conflict coaching work?

The Conflict Coach:

  • Works with you to clarify the goals you want to achieve over a series of three or six, 90 minute sessions.
  • Assists you in developing the best strategy to achieve your end-goals.
  • Builds on your experience so you can deal with conflict more effectively in the future.

How long does it take?

Depending on the situation, it may only take one or two sessions e.g. if it relates to just one issue which you need insight on how best to manage.

Many people find it useful to work in a little more depth on a couple of skill areas, for example where you have difficulty in saying ‘no’ to people or where you have unhelpful conflict management behaviour you want to address. This would take longer – perhaps 2 or 3 sessions per month for a period of 2 to 3 months.

Sessions usually last 90 minutes and can also be over the telephone.

What else can you expect from the conflict coach?

The coach will help you to:

  • Discover and understand the underlying factors that are contributing to the dispute
  • Move through any rough spots you experience when dealing with conflict
  • Explore what “sets you off” through focused questions and observations
  • Re-examine your assumptions about the conflict, and see another point of view
  • Practice constructive approaches to handling the dispute
  • Explore all options that can help you resolve the dispute
    Have a better understanding of how you deal with conflict, and strengthen your conflict resolution skills

Information shared with your conflict coach is confidential; exceptions and limitations are discussed and agreed upon as part of the conflict coaching process. The conflict coach does not provide counselling, professional opinions or advice, and does not replace legal or medical services.

I had a particularly bad experience in a Branch and decided that the only way to deal with the dispute was to leave. But sadly, I couldn’t put the conflict behind me. Someone recommended conflict coaching so I tried it. The conflict coach’s active listening and meaningful questions throughout the conflict coaching sessions greatly helped me understand what had been going on and what I needed to do to prevent this kind of situation in the future. It was the best thing I could have done for myself.

I was living a difficult conflict with one of my colleagues and could only think of my feelings. It was amazing to me how after a few conflict coaching sessions, I was able to view the conflict from the other’s perspective. This is the most powerful aspect of this process and what allowed me to find the solution.