Date of Final Decision: 24 July 2025
Keywords: Rent Supplement – Overpayment – Appeal to Social Welfare Appeals Office – lack of fair procedures – deductions without formal notification
Organisation who represented the Claimant: Community Law & Mediation
Casebase No. Case G0157
Factual Background:
This case relates to an appeal brought by CLM on behalf of a client to the Social Welfare Appeals Office (SWAO) of the decision of the Deciding Officer of the Department of Social Protection (“DSP”) attributing an overpayment of rent supplement to our client.
Rent Supplement
Our client had been in receipt of rent supplement for the duration of his tenancy in private rented accommodation for approximately three years. The rent supplement was always paid directly into his landlord’s bank account. Following receipt of an eviction notice, our client and his family moved into a local authority tenancy,
Our client was no longer eligible for rent supplement upon moving into social housing. However, unbeknownst to our client, rent supplement continued to be paid directly into his landlord’s bank account.
Our client first became aware of this a number of months later when he received a letter from the DSP stating that his rent supplement claim was under review. He confirmed to the DSP that he had moved out of the property, and that the rent supplement was always paid directly to his former landlord. He received no response to this correspondence.
Alleged Overpayment
Our client subsequently received correspondence from the Central Debt Unit of the DSP, notifying him that he had been overpaid rent supplement. The DSP immediately commenced deductions from his other social welfare payment for this alleged overpayment.
CLM, on behalf of our client, wrote to both the Central Debt Unit and the DSP, highlighting that no formal decision on the alleged overpayment had been issued to our client, and requesting that the process of debt recovery be immediately suspended.
The Central Debt Unit agreed to suspend the debt recovery, and our client shortly thereafter received a formal decision notifying him of the alleged overpayment of rent supplement and providing him with the opportunity to submit an appeal to the SWAO.
CLM submitted an appeal to the SWAO.
Key Legislation:
- Social Welfare (Consolidation) Act 2005, in particular section sections 301, 302, and 305 to 338
- Social Welfare Act 2012
- Social Welfare (Consolidated Claims, Payments and Control) Regulations 2007
- Operational Guidelines: Management of Customer Overpayments and Recovery of Customer Debt
Key Arguments:
The following arguments were made by CLM in the appeal on behalf of our client:
- Lack of fair procedures: We highlighted that there was a fundamental lack of fair procedures, in circumstances where a formal decision was only issued after the DSP had commenced deductions for the alleged overpayment and only after CLM had made inquiries with the DSP on behalf of the appellant. We also highlighted that the formal decision did not specify or identify the basis for the decision or if fraud had been alleged against our client. This severely hampered our client’s ability to engage with an appeals process.
- Error in decision: We argued that the revised decision erred in attributing the overpayment to our client, who had never received the payment and who was unaware that his former landlord continued to receive the rent supplement payments following the conclusion of the tenancy.
- DSP on notice of change of circumstances: We further submitted that the DSP was on notice of the appellant’s change of circumstances, i.e. his change of address, from when the family first moved out, and that the DSP had failed to act within a reasonable timeframe on the basis of the information it had.
In this regard, we highlighted that our client had applied for, and received, a community welfare payment to cover the expenses associated with the family’s move to social housing. This payment was administered by the same office that administers rent supplement. Furthermore, the household had provided their updated address in subsequent applications for social welfare payments.
- Our client’s circumstances: Finally, we highlighted our client’s extenuating circumstances, including the fact the family had been facing homelessness, our client suffers from persistent health issues and he has limited English.
Decision of the Social Welfare Appeals Office:
The Appeals Officer allowed the appeal in full, finding that the decision giving rise to the overpayment was erroneous and that our client was not liable for the overpayment.
The Appeals Officer found that the DSP was in possession of information that our client no longer lived in private rental accommodation, by virtue of his application for a community welfare payment to cover the move.
Furthermore, the Appeals Officer accepted that the process followed had breached our client’s right to fair procedure and natural justice. In this regard, the Appeal Officer highlighted:
- that the DSP had raised the issue of the overpayment with the landlord directly, and it was only on foot of the landlord’s refusal to repay that they sought to recover the overpayment from our client; and
- that our client had no knowledge of the continued payment of rent supplement to his landlord, and that he believed he had discharged his obligation to notify the DSP of his change of circumstances by applying for the community welfare payment.
- the mitigating factor that our client did not benefit from the alleged overpayment, and was not aware of it.
Date of final Decision: 24 July 2025
Observations:
Overpayment:
There is a specific procedure set out in law which the DSP must follow when seeking to recover an overpayment from a claimant. This procedure necessitates that the DSP issue a formal revised decision or determination before proceeding to recover any debt. Failure to comply with such procedure risks breaching a claimant’s constitutional and natural justice rights.
For more information on overpayments, please see the following Casebase reports:
- Thematic Note GO132: Overpayment of social welfare
- Thematic Note GO135: Overpayment of social welfare and cohabitation
- Thematic Note GO136: Overpayment of social welfare – Allegations of Fraud under Section 301(a)
- Thematic Note GO137: Overpayment of Social Welfare – Estate of a Deceased
Where an individual does not benefit from an alleged overpayment and is not aware of the overpayment or could not have been aware of the overpayment, this may serve as a mitigating circumstance in their favour.
Change of circumstances:
A claimant is under an obligation to notify the DSP of a change of circumstances which affects their eligibility to the payment they are receiving. However, in certain circumstances, an appellant may seek to argue that the DSP is already in possession of sufficient information that informs them of this change in circumstances. This could, for example, be through the provision of information in the context of an application for another payment.
DISCLAIMER: In developing the content of the report, every effort has been made to ensure that the information provided is accurate and up-to-date. Community Law & Mediation (“CLM”) gives no guarantees or warranties concerning the accuracy, completeness or up-to-date nature of the information provided in the course notes and does not accept any liability arising from any errors or omissions. Errors or omissions brought to the notice of CLM will be investigated and amendments or corrections will be made as soon as practicable.
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